News Page
February 7, 2008
If you had been around in 2003 when this all started, I had planned to provide a major facelift to site within a few months. In reality, it took us five years! While the old site served us well for that period, it was way past time for an update. This new look represents lots of learning and hard work. It is the first step towards a more interactive site where we process your repair requests online. That will be coming shortly but for now, I need to get back to work fixing calculators, not writing about them in html!
January 2, 2008
We updated our contact page to show that you can now reach us during normal business hours. Yes, we're now here on a full time basis. Our backlog, while it is much better than this past summer, is still running four to six weeks on most models. If you have a dire need for a single repair, please contact us with the model and the problem and we will do what we can to expedite delivery. As always, we thank you for your patience and understanding.
October 1, 2007
Backlog update: We're currently running approximately six weeks with that number coming down each week. Thank you for your continued patience!
July 15, 2007
As you can see it has been quite some time since our last update. The reason is simple, there has been no change for the better in our backlog. In truth it has gotten worse due to lots of unscheduled travel and other time lost. I didn't want to post more of the same for fear of the blah, blah, blah factor. But, there is good news!
As of July 23rd, 2007, FixThatCalc.com will have its first full time employee. What that means to our customers is that the sometimes awful wait times of the past two years should be gone by the end of August. This represents a major change in our business and we'd like to sincerely thank all of our customers, past, present and future for helping us grow to where we can justify the extra expense and changes this brings. We look forward to helping you with all your HP calculator repair needs for now and the future. Another change this brings will be the long promised online store which will be listing our vintage and recent HP models for sale.
March 15, 2007
Once again, our "Backlog alert level" is up to RED status. I've been holding off updating this page hoping I could post better news but while things haven't gotten worse, they haven't gotten any better either...
Due to non-calculator related time demands, our backlog on repair turn-around times is simply out of control at every bit of eight weeks. Yes, we know this creates some hardships for those already waiting and those needing units repaired but we think it is much better for you to know up front the ugly truth.
We are doing everything possible to dig out and we'll update the news page as soon as there is a change in the wait time. We appreciate your patience and understanding.