February 1, 2013

Current backlog times are approximately 3 to 4 weeks

January 12, 2013

Current backlog times are approximately 3 to 4 weeks

We will be out of the office Jan 12 to Jan 21. Email response will be slow if at all.

November 1, 2012

Hurricane Sandy update: Minimal damage here, no impact on our current backlog times of approximately 2 to 3 weeks.

July 10, 2012

Current backlog times are approximately 3 to 4 weeks

January 10, 2012

Due to a number of factors, our backlog situation has grown to unmanageable levels. So, it is time to take some drastic measures.

We have decided to temporarily suspend new repairs. Yes, we are currently NOT accepting units for repair until we can get things under control.

We just haven't been able to control the estimated times to repair and as a result, we have a number of disappointed customers, something we don't like to do.

If you have already sent a unit in, we will complete it! But, we ask that you do not send any units for repair after January 10th, 2012. Once we can get the backlog cleaned up, we will remove this message and things can get back to normal!

We anticipate being back online with 10-14 day turn-around on repairs by March 1, 2012. We appreciate your understanding and look forward to being able to provide excellent service and speed in the new year.

July 1, 2011

Summer actives have slowed work on calcualtors and backlog times have slipped to approximately 4 weeks

April 2, 2011

Current backlog times are approximately 10 to 14 days

January 15, 2011

We have re-opened for new repairs! Thank you to all those who have been patiently waiting.

Current repair time is approximately 10-14 days.

October 28, 2010

We are currently not accepting new repairs.

Due to several unfortunate events, we have not been able to repair any calculators for approximately the last four weeks. This has caused our backlog to grow to unmanageable levels and so, it is time to take drastic measures.

We have decided to temporarily suspend new repairs. Yes, we are currently NOT accepting units for repair until we can get things under control.

If you have already sent a unit in, we will complete it! But, we ask that you do not send any units for repair after October 30th, 2010. Once we can get the backlog cleaned up, we will remove this message and things can get back to normal!

We anticipate being back online with 5-10 day turn-around on repairs by December 15, 2010. We appreciate your understanding and patience.

July 25, 2010

Current backlog times are approximately three weeks

We have re-opened for new repairs! While the wait time isn't down to zero, we decided it was time to accept some new work. Thank you to all those who have been patiently waiting.